1. About these terms
These terms apply when you use workspacepilotbase.digital or commission services from Workspacepilotbase. A signed proposal or statement of work may add engagement-specific terms. If there is a conflict, the signed document takes priority for that engagement.
2. Proposals and scope
A proposal describes the deliverables, timetable, fees, assumptions and client responsibilities. Work begins only after written acceptance and any agreed deposit. Requests beyond the agreed scope may require a revised timetable and additional fee, which we will confirm before proceeding.
3. Your responsibilities
You must provide lawful access to relevant systems, accurate context, timely feedback and a suitable point of contact. Do not send personal user data unless it is necessary, lawful and agreed in advance. You remain responsible for decisions made using the work and for validating changes before applying them to production systems.
4. Fees and payment
Fees are stated in pounds sterling and indicate whether VAT or expenses apply. Invoices are due within the period shown on the invoice. We may pause work after notice where an invoice is overdue. Pricing displayed on this website is informational and is not an offer capable of acceptance.
5. Intellectual property
After full payment, you own engagement-specific dashboards, metric dictionaries and documentation created for you. Workspacepilotbase retains pre-existing methods, templates, know-how and general techniques. We grant you a perpetual licence to any retained material embedded in a deliverable as needed to use that deliverable.
6. Confidentiality and data
Each party will protect confidential information and use it only for the engagement. Our handling of personal data is described in the privacy notice. Confidentiality does not cover information already public, independently developed or lawfully received from another source.
7. Warranties and liability
We perform services with reasonable care and skill. Analytics depends on source data and third-party platforms, so we cannot guarantee uninterrupted availability or that every source record is complete. Nothing excludes liability that cannot legally be excluded. Subject to that, our total liability relating to an engagement is limited to the fees paid for that engagement, and we are not liable for indirect or consequential loss.
8. Ending an engagement
Either party may end work for a material breach that remains unresolved 14 days after written notice. You may also cancel for convenience under the proposal and our refund policy. On termination, fees remain due for completed work and committed third-party costs.
9. Website use and governing law
Do not misuse the site, interfere with its operation or copy its content beyond lawful personal or internal business use. These terms are governed by the laws of England and Wales, and its courts have jurisdiction, subject to any mandatory consumer rights.
10. Contact
Questions can be raised through our contact form, by telephone on +44 029 2632 6529, or by post to 40 Ballifeary Road, Balmerlawn, SO42 5RE.